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Every question we've been asked about FindWorker, answered in one place. Customers in English, workers in Roman Urdu.

Topics
What it costs7 Inspections and quotes7 Choosing a worker7 Safety and privacy7 How ordering works7 Where FindWorker works5 Services9 The apps5 Still stuck? WhatsApp us

What it costs

What does FindWorker cost me?

Nothing. No booking fee, no service charge, no travel charge, no cancellation charge. You pay only the worker, in cash, after you approve the work. Our fee is paid by the worker from their own wallet.

Who decides the price of a job?

The worker, always. FindWorker never sets, caps or changes what anyone charges. On salon and laundry orders you see each shop's own fixed prices before ordering; on repair work the worker prices the job after seeing it and you approve or decline.

Why do prices show as a range?

The range is a typical guide for that service in Islamabad. Each worker sets their own price, which may sit anywhere in or outside the range. You always see the exact figure before you accept.

Do I pay for materials or parts?

FindWorker lists labour only. Any item marked Replacement excludes the part itself — you arrange or approve the part separately with the worker.

Is there a minimum order?

For repair categories there is none. For salon and laundry orders placed with a specific shop the minimum is Rs 500.

Can I order more than one of the same service?

Yes. Every service takes a quantity — three AC services, twelve shirts, two commodes. The estimate multiplies accordingly.

Does the app charge me for cancelling?

No. You are never billed for cancelling — before the worker sets off, on the way, or after. If an inspection has already taken place you owe that inspection price and nothing more.

Inspections and quotes

What is an inspection price?

Some jobs cannot honestly be priced over the phone — a leak, an AC that won't cool. The inspection price is what a worker charges to come, look and name a price for the real work. Each worker sets their own.

Is the inspection price the price of the repair?

No. It only covers the visit and diagnosis. After inspecting, the worker quotes the actual work in the app and nothing proceeds until you approve it, item by item.

What does an inspection visit typically cost in Islamabad?

Typical ranges: AC Rs 350–900, plumbing Rs 300–850, electrical Rs 300–850, cleaning Rs 250–800. Pest control inspections are free. Each worker sets their own figure within their offer.

Is a pest control inspection free?

Yes. Every pest control worker inspects free of charge and prices the treatment after seeing the problem.

What does 'free if the work proceeds' mean?

The worker waives the inspection price if you go ahead with their quote. If you decline the quote, you pay the inspection price for their visit and nothing else.

Can I decline the quote after the inspection?

Yes. Declining costs nothing beyond the inspection price the worker stated in their offer. No work starts without your approval.

What if the worker finds extra work on site?

They propose it in the app with a price. You approve or decline each item. Nothing is added to your bill without your approval.

Choosing a worker

Does FindWorker assign a worker to me?

No. You describe the job, verified workers nearby send their own offers, and you pick the one you want. Nobody is sent to you.

What can I see about a worker before choosing?

Their rating, level, jobs completed, cancellation rate, distance from you and their price — plus photos of past work on their profile.

What do the worker levels mean?

Rising, Pro, Expert, Master and Elite. Levels are earned only by completed work — 25, 100, 250 and 500 jobs — and cannot be bought. A higher level means a longer record on FindWorker.

How quickly do offers arrive?

Usually within minutes. Offers come from verified workers who are online and cover your sector.

Can I choose nobody?

Yes. Posting a job commits you to nothing. If no offer suits you, simply don't accept one.

Can I ask for the same worker again?

Yes. Salon and laundry shops can be ordered from directly. For repair work you can share your job with a worker you have used before and accept their offer.

Can I get a female beautician for ladies salon services?

Ladies salon services are provided by female workers. The category is separate from Gents Salon for this reason.

Safety and privacy

How are workers verified?

Every worker submits their CNIC and a live selfie. FindWorker's own staff review them before the worker can receive a single job. No third party ever sees the document.

Will the worker see my phone number?

No. There is no phone calling on FindWorker. All contact runs through in-app chat — text, voice notes and photos. Your number stays private.

Can I track the worker on the way?

Yes. After you choose, you follow the worker's progress on the map and receive a status at each step until they reach your door.

What if the work isn't right?

Don't confirm it. Use 'Something's wrong' in the app and FindWorker mediates using the job record and photos. Confirming does not end your right to raise a problem.

Does FindWorker hold my money?

Never. You pay the worker directly in cash after approving the work. Because we hold no money, a dispute is mediated between you and the worker rather than refunded by us.

What happens if a worker cancels on me?

You are not charged. Your job is reopened to other verified workers and you choose again. Cancellations count against the worker's record, which every customer can see.

Is FindWorker a registered company?

Yes. FIND WORKER (SMC-PRIVATE) LIMITED is registered with the SECP (CUIN 0327509) and based in Islamabad.

How ordering works

How do I book a plumber, electrician or AC technician?

Open the app, pick the service by name, add a description or photos, and post the job. Verified workers send offers; you choose one, follow them on the map, approve the itemised bill and pay in cash.

How do salon and laundry orders work?

You browse nearby shops with their own price lists, build your order from one shop's menu, and send it. The total you see is final. The shop accepts, the work is done, you pay in cash.

Can I mix two trades in one order?

No. Each order belongs to one category — a plumbing job and an electrical job are two orders, each priced by the right worker.

Can I describe a problem that isn't listed?

Yes. Every category has an 'Other' item where you describe the problem in your own words. The worker prices it on site.

Is there an emergency option?

Repair categories include an emergency callout item for urgent problems. Workers who take emergencies see it first.

Do I need an account to see prices?

You can browse services and typical price ranges freely. Posting a job needs a phone number so workers can send offers.

Do laundry orders include pickup and delivery?

Yes. Laundry and dry cleaning orders are collected from you and returned.

Where FindWorker works

Which areas of Islamabad are covered?

Central Islamabad is live today, with more sectors opening over the coming weeks. The app shows exactly what is live at your address.

My sector isn't live yet. What can I do?

Enter your address in the app and you'll be notified the day it opens. Sectors open when enough verified workers cover them, and the waitlist is where we recruit next.

When is Rawalpindi coming?

Rawalpindi is the next city. Workers there can register now; the city opens once enough are verified.

Will FindWorker come to Lahore or Karachi?

Yes, after Rawalpindi. Workers in any city can register now and are notified when their city opens.

Why does FindWorker open one sector at a time?

So that what is live actually works. A sector opens only when enough verified workers cover it, which keeps offers fast and real.

Services

Which services does FindWorker offer in Islamabad?

Eight trades are live: AC Services, Plumbing, Electrical, Cleaning, Pest Control, Gents Salon, Ladies Salon and Dry Cleaning & Laundry — 445 named services in total. Painting is next, with more trades opening as verified workers join.

Is painting available?

Not yet. 23 painting services are designed and the trade opens as soon as enough verified painters cover Islamabad. Painters can register now.

Can I hire a maid, driver, cook or tutor on FindWorker?

These monthly and daily arrangements are in development. They will follow the same rule as everything else: you choose the person, they set their price.

Does FindWorker do AC gas refill?

Yes. R22, R32 and R410A gas charging and gas top-ups are fixed-price services with typical ranges shown before you order.

Does FindWorker do geyser repair and installation?

Yes. Gas and instant geyser installation and service are plumbing services; electric geyser installation and element replacement are electrical services. Faults are priced after inspection.

Does FindWorker do water tank cleaning?

Yes. Overhead and underground tank cleaning are fixed-price cleaning services, priced per tank.

Does FindWorker do termite treatment?

Yes, including pre-construction and furniture termite treatment. The inspection is free and the treatment is priced after the worker sees the problem.

Can I book bridal makeup at home?

Yes. Bridal makeup and hairdo, nikkah, mehndi day and walima makeup are fixed-price ladies salon services from shops you choose.

Does FindWorker sell subscriptions or packages?

No subscriptions. Some salon shops list packages as single services with a fixed price.

The apps

Which app do I download?

FindWorker if you need work done at home. FindWorker Pro if you do the work. A worker who needs another trade at home uses FindWorker like anyone else.

Is the FindWorker app free?

Yes. Both apps will be free to download and free to browse. Customers never pay FindWorker anything.

Is FindWorker available on iPhone and Android?

Both FindWorker and FindWorker Pro will launch on the App Store and Google Play. Until then, join the waitlist on findworker.pk and we text you on launch day.

How do I contact FindWorker support?

On WhatsApp at 0317-8059528, or by email at legal@findworker.pk for legal and privacy matters.

How do I delete my account?

From the app's settings, or via the delete-account page on findworker.pk. Your data is removed in line with the Privacy Policy.

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